Privacy policy

Iron Alley Privacy Policy

Last updated: February 6, 2025

This Privacy Policy describes how Iron Alley (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ironalleyshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether a customer, website visitor, or another individual whose information we collect.

By using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our Site with the "Last updated" date.

2. How We Collect and Use Your Information

To provide our Services, we collect personal information about you from different sources.

Information We Collect Directly from You

  • Contact details (name, address, phone number, email).
  • Order details (billing and shipping address, payment confirmation, phone number).
  • Account information (if applicable, username and password).
  • Shopping data (items you add to your cart or purchase).
  • Customer support communications (messages or inquiries you send us).

Information We Collect Automatically

We may automatically collect certain data about how you interact with our Site, including:

  • Device and browser information.
  • IP address and network connection details.
  • Website usage data via cookies and tracking technologies.

Information We Obtain from Third Parties

We may also collect information from trusted third parties, including:

  • Shopify, which powers our store.
  • Payment processors, to complete your transactions securely.

All third-party providers follow their own privacy policies, which we do not control.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your Iron Alloy orders.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and account notifications.
  • Improve our website and customer experience.
  • Prevent fraud and enhance security.
  • Send promotional or marketing content (if you opt-in).

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance your shopping experience. Cookies help us remember your preferences, analyse site traffic, and improve our Services.

You can adjust your browser settings to block or delete cookies, but doing so may affect site functionality. For details on cookies used by Shopify, see Shopify’s Cookie Policy.

5. Sharing Your Information

We may share your personal information with:

  • Vendors and service providers (e.g., payment processors, IT support, order fulfillment partners).
  • Business and marketing partners (for advertising or promotions).
  • Legal authorities, if required to comply with legal obligations.

We do not sell your personal data.

6. Data Security

We implement security measures to protect your personal information from unauthorised access or misuse. However, no system is 100% secure, so we encourage you to use strong passwords and protect your account information.

7. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of your personal data.
  • Opt-Out: Unsubscribe from marketing communications anytime.

To exercise your rights, contact us at ironalleyshop@gmail.com.

8. Complaints & Contact Information

If you have any concerns about how we handle your data, contact us at:

📧 Email: ironalleyshop@gmail.com
📍 Address: 104 Molesworth St., Lismore, NSW 2480, Australia

We will respond to your inquiry as soon as possible.

9. Third-Party Services & Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before sharing personal information.

10. Updates to This Policy

Any changes to this Privacy Policy will be updated on this page. Continued use of our Site after updates means you accept the revised terms.

Thank you for trusting Iron Alley. We are committed to protecting your privacy and providing a secure shopping experience.